Perhaps you’ve had a good year, but not a great year, in your elder law practice. Maybe you’ve experienced one or more of the following scenarios:
- Gross revenue is up, but net profits are down.
- More clients hired you this year, but your overall revenue is down.
- You’ve had more initial consultations, but fewer clients have hired you.
- You are out meeting referral sources, but getting very few referrals.
Many of us experience one or more of these challenges in our elder law practice. The good news is there are ways to overcome these challenges by making some small adjustments to our way of thinking, and in some instances, our internal procedures.
Setting Client Expectations
If you are not generating the revenue you want or expect, it could be the result of something as simple as your procedure for meeting with a new prospective client. What type of expectations are you setting prior to meeting the client for the first time? For example, are you setting the expectation that the prospective client’s problem will be solved as a result of meeting with you for the first time?
As elder law attorneys, our natural inclination is to help people — and help them quickly. But by offering an immediate solution (sometimes before even being hired) you are severely decreasing the value of your services and the fee the client would be willing to pay you to solve their problem. Or, worse yet, you’ve given the prospective client the ability to solve their own problem (or at least think they can).
Quoting a fee presents its own set of challenges. In many instances, the hurdle is an internal one — the attorney is not comfortable with the price she wants to charge. As a result, the client isn’t either and won’t pay it. It is very tempting to look at what other attorneys in the area are charging and base our fees accordingly. Some of us will come up with a price list that includes a fee for every document.
While there is no right or wrong way to set fees, it is important to understand what the client is experiencing when the issue of fees is discussed. Even the term you use for “fee” is important.
Elder Law Referral Network Development
A lack of referrals or a lull in the ability to attract elder law clients can be the result of many things, some of which you have control over and some you do not. It’s important to consider, and potentially adjust your referral network or process. Consider the following:
- The referral source may not fully understand what you do or how to refer clients to you.
- The referral source may not have connected with you.
- Or, you may be meeting with the wrong type of referral source — this person does not come into contact with the type of clients you are looking for.
Seeking out proper referral sources is very similar to creating the right elder law practice marketing message. You must first figure out the type of referrals you want before you can seek out potential referral sources. For example, if you do not want to handle Medicaid planning or Medicaid crisis planning cases, then nursing home administrators are not persons you should seek out as a possible referral source. If you do want to handle crisis planning cases and are seeking referral sources to refer clients who need immediate help, then independent living facilities will not offer much of a return on your time and marketing dollars.
Define Your Goals
Once you have identified proper potential referral sources, what are your goals when you meet with them? What type of follow up do you have both immediately after the meeting and ongoing? A well-thought-out plan for the meeting with a potential referral source is crucial — you have precious time to connect with that person, make them “like” you, and to learn how you can help them. Yes, how you can help them, not how they can help you!